No. Protection and consistency of brand is important in any Franchise arrangement and is usually the backbone for the success of a franchise. Increasing Food Safety Laws in Australia as well as a high placement of value in brand equity means that there needs to be a certain degree of control in not only how the brand is presented and maintained, but that risks to consumer health are eliminated as best as possible. Whilst we recognise that demographics can differ between sites and makes attempts to cater accordingly, we also accept that limited shop space means we are unable to please everyone all of the time. Franchisees are provided with a formal process to request the introduction of new products and have the request reviewed for approval by the Merchandise Team.
