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Privacy Policy |
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UNITED GROUP OF COMPANIES PRIVACY STATEMENT
Protecting your Privacy
The United Group of Companies wants to provide you with
great customer service and this includes protecting your
privacy. The United Group of Companies is bound by the
Commonwealth Privacy Act 1988, which sets out a number
of principles concerning the protection of your personal
information.
This document explains our commitment to privacy.
United Group of Companies provides a range of products
and services to customers either directly or through our
authorised dealers.
Your Personal Information
Personal information held by United Group of Companies
may include your name, date of birth, current and
previous addresses, phone and mobile numbers, email
address, bank account or credit card details,
occupation, drivers licence number, and your United
Group of Companies PIN, username or password. We also
hold details of the products and services you have
purchased from us, and your customer status.
If you choose not to provide us with certain information
we may not be able to provide you with the products and
services you require, or give you the level of service
you expect.
Occasionally you may need to provide personal
information about other individuals to United Group of
Companies, for example about your authorised
representative. If so, we rely on you to inform those
individuals that you are providing their personal
information to us.
How we collect Personal Information
United Group of Companies collects personal information
in a number of ways including:
- Directly from you, when you provide information by
phone or in application forms, or when you submit your
personal details to us through our web site
- From third parties such as our dealers and related
companies, credit reporting agencies, or your
representatives
- From public sources of information
- From organisations identified below under 'when we
disclose your personal information'
- When legally required to do so
How we use your personal information
Your personal information may be used to:
- Assist you purchase our products and services
- Provide you with products and services you require
- Administer and manage those services, including
charging, billing and collecting debts
- Inform you of ways the services provided to you can be
improved
- Conduct appropriate checks for credit-worthiness and
for fraud
- Research and develop our services
- Gain an understanding of your needs in order for us to
provide you with a better service
- Maintain and develop our business systems and
infrastructure
Also your personal information is collected so that
United Group of Companies can keep you informed of our
products, services and special offers. Call (03) 9640
0221 if you don’t want us to promote and market our
products and services to you. Emailed promotional
material is provided on an opt-in basis only, and you
can indicate your preference by writing to us.
When do we disclose your personal information
In order to deliver the products and services you
require, United Group of Companies may disclose your
personal information to outside organisations. Your
personal information is disclosed to these organisations
only in relation to United Group of Companies providing
our services to you. These organisations may carry out
our:
- Customer enquiries
- Mailing operations
- Billing and debt-recovery functions
- Information technology services
- Marketing, telemarketing and door-knocking services
- Market research
- Web site usage analysis
United Group of Companies takes reasonable steps to
ensure that these organisations are bound by
confidentiality and privacy obligations in relation to
the protection of your personal information.
In addition we may disclose your personal information
to:
- Your authorised representatives or your legal advisers
(subject to your permission)
- Credit reporting and fraud checking agencies
- Credit providers re credit worthiness, credit rating,
credit provision and financing
- Our dealers and related companies
- Our professional advisers including accountants,
auditors and lawyers
- Government and regulatory authorities and other
organisations as required or authorised by law
- Organisations who manage our business and corporate
strategies, including those involved in managing our
corporate risk and funding functions
United Group of Companies web site
United Group of Companies provides products and services
through its web site. When you visit our web site our
web server records anonymous information such as the
time, date, and URL of the request. This information
assists us to improve the structure of our web site and
monitor its performance.
United Group of Companies may use 'cookies' on its web
site. These are small text files commonly used by Web
sites and are placed on your computer so that our web
server can remember your preferences. In some cases
cookies may collect and store personal information about
you. United Group of Companies extends the same privacy
protection to your personal information whether gathered
via cookies or from other sources. You can adjust your
Internet browser to disable cookies or to warn you when
cookies are being used, however if you disable cookies
you may not be able to access certain areas of our web
site.
Accuracy of Information
United Group of Companies takes all reasonable steps to
ensure that the personal information we collect, use and
disclose is accurate, complete, and up to date. However
this accuracy relies to a large extent on the
information you provide us. Please let us know if there
are any errors in your personal information and keep us
up to date with any changes such as your name and
address.
Access to Information
You have a right to access your personal information
subject to some exceptions allowed by law. If you would
like to access your personal information at United Group
of Companies please write to us at PO Box 13238
Melbourne 8010. United Group of Companies may charge for
retrieval of your information under some circumstances.
Contacting us
If you have any queries in relation to privacy please
contact us on (03) 9640 0221 between 9.00 am and 5.00 pm
Monday to Friday, or write to us at the aforementioned
address.
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