A key part of the United Group of Companies providing you with great customer service is to protect your privacy, and we are bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.
This document explains our commitment to your privacy.
United Group of Companies provides a range of products and services to customers either directly or through our authorised dealers.
Personal information held by United Group of Companies may include your name, date of birth, current and previous addresses, phone and mobile numbers, email address, bank account or credit card details, occupation, drivers licence number, and your United Group of Companies PIN, username or password. We also hold details of the products and services you have purchased from us, and your customer status.
If you choose not to provide us with certain information we may not be able to provide you with the products and services you require, or give you the level of service you expect.
Occasionally you may need to provide personal information about other individuals to United Group of Companies, for example about your authorised representative. If so, we rely on you to inform those individuals that you are providing their personal information to us.
Your personal information may be used to:
United Group of Companies provides products and services through its website. When you visit our website our web server records anonymous information such as the time, date, and URL of the request. This information assists us to improve the structure of our website and monitor its performance.
United Group of Companies may use ‘cookies’ on its website. These are small text files commonly used by web sites and are placed on your computer so that our web server can remember your preferences. In some cases cookies may collect and store personal information about you. United Group of Companies extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used, however if you disable cookies you may not be able to access certain areas of our web site.
United Group of Companies takes all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete, and up to date. However this accuracy relies to a large extent on the information you provide us. Please let us know if there are any errors in your personal information and keep us up to date with any changes such as your name and address.
If you have any queries in relation to privacy please contact us on (03) 9413 1400 between 9.00 am and 5.00 pm (AEST) Monday to Friday , or write to us at the aforementioned address.